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Important info

LifeDirect 2020 Limited (FSP724353), trading as LifeDirect, holds a licence from the Financial Markets Authority, to provide financial advice.

What do we offer?

LifeDirect and our Financial Advisers can provide information and advice to our clients about their:

  • Life Cover
  • Trauma Cover
  • Total Permanent Disablement
  • Accidental Death
  • Income Protection
  • Mortgage Repayment
  • Health Cover
Who do we work with?

For Life, Trauma, TPD, Income Protection, and Mortgage Repayment insurance we work with:

  • AIA
  • Asteron Life
  • Fidelity Life
  • Cigna
  • Greenwich Life
  • Partners Life

For Health insurance we work with:

  • Accuro
  • AIA
  • nib
  • Partners Life
  • Southern Cross

How much does it cost?

LifeDirect does not charge any fees for our service.

How do we get paid?

If you proceed with a new insurance policy then we are remunerated by way of commission from the insurer (a percentage of the yearly premium that you pay to your insurance company).

Commission is then on-paid to our Financial Advisers for setting up your insurance policy.

LifeDirect is also paid an ongoing commission each year from the insurer, for helping you to review your cover, to answer any questions or implement any other changes that you require and assist with any claims. There is no additional cost to you at all for using our service.

How do we manage conflicts of interest?

To ensure that our Financial Advisers prioritise our clients interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each clients individual goals and circumstances.

Our Financial Advisers are all in the process of obtaining their New Zealand Certificate in Financial Services Level 5 (version 2). They also undergo regular training, both internally and with our insurers.

We regularly review our compliance programme and internal processes.

What are our duties?

LifeDirect and our Financial Advisers have duties under the Financial Markets Conduct Act 2013 relating to the way we give advice. We are required to:

  • Give priority to your interests
  • Exercise care, diligence and skill
  • Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services
  • Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services

What if I don't want advice?

Choosing your insurer

In choosing an insurer or policy you are acting on your own behalf, and if you have any doubts about your decision you should seek professional insurance advice.

Accordingly, Life Direct cannot be held liable for any decisions you make on the basis of information on this site. Neither Life Direct, nor its associated companies, directors, employees or agents guarantee the performance of any insurer or policy. We do not warrant or endorse any insurer or policy, nor do we promote, or make any representation to any person as to quality or suitability for any purpose of any insurance policy available on this website. No liability is accepted for any loss or damage incurred by any person as a result of using any insurer or insurance policy available on this website.

Choosing a policy yourself

The tools provided to help you choose a level of insurance (for example our online calculator) or compare policies (for example our policy comparison tools) are provided in good faith, however they are of a general nature and might not be relevant to your individual circumstances.

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