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Funeral Insurance

How to claim funeral insurance

When the time comes to claim funeral insurance, the process should be easy and stress free. Here are three basic steps to claim your insurance:

Step one:

If you’re claiming funeral insurance for a loved one, or if you’re a policy beneficiary - the first thing you should do when you need to when making an insurance claim is to contact your insurance company directly, or if you're a LifeDirect client, this can be done online through your MyLifeDirect login. From this point, you'll be provided with the claim forms and any assistance you need.

Step two:

As soon as you've completed filling out the funeral cover claim forms, you'll need to either send them directly to your insurer, or if you have insurance through LifeDirect, you can send it back to us and we can sort it with your insurance company. Your insurance company will then get in touch if they have any additional information required.

Step three:

A commonly asked question we get is whether you need to send the insurance company receipts of funeral expenses, the answer is no.


Once your claim has been lodged with your insurance company, your nominated beneficiary will receive the lump sum payment amount which you've chosen, your insurer will pay this as soon as possible. No drama.

If you have questions concerning funeral insurance, or need to make an insurance claim, you can get in touch by calling LifeDirect on 0800 800 400 and speaking to our Wellington based team. If funeral insurance is something you'd like to check out, you can start a free quote online.

Starting a quote takes seconds, get on your way to being prepared for the unexpected.

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